Privacy Policy

Welcome to Shree Kashi Laddoo & Namkeens (referred to as "we", "us", "our", or "Shree Kashi"). We are committed to protecting the personal information of our customers and visitors (referred to as "you" or "user"). Under our brand philosophy of “Swad Bhi, Sehat Bhi”, we strive to build a relationship of absolute trust, which includes how we handle your personal data.

This Privacy Policy explains what information we collect, how we use and protect it, and your rights concerning your personal information when you visit our website, purchase our handcrafted sweets, use our delivery services, or interact with our retail stalls. By using our website or services, you agree to the practices outlined in this policy.

We collect personal information that is necessary to fulfill your orders, provide our services, and improve your shopping experience. This includes:

• • Order & Account Data: Your name, billing address, shipping address, phone number, and email address when you register an account, check out as a guest, or order fresh sweets.
• • Payment Details: Credit card, debit card, UPI, or net banking information processed securely through our payment gateways. We do not store raw credit card numbers on our servers.
• • Communications: Any feedback, reviews, inquiries, or complaints you submit through our contact forms, emails, or chat support.
• • Technical Data: IP address, device type, browser settings, operating system, and data on how you interact with our website (e.g., pages viewed, links clicked).

We use the collected information to deliver tradition, purity, and convenience directly to your doorstep. Specifically, your data is used to:

• • Fulfill Orders: Process payments, prepare fresh batches of sweets, issue invoices, and ship products via our delivery partners.
• • Send Updates: Provide shipping status, tracking links, and delivery confirmations.
• • Customer Support: Respond to product questions, resolve delivery issues, and process replacements or refunds.
• • Marketing (Optional): Send newsletters containing updates about our seasonal specialties (e.g., Jaggery Laddoo, Raw Haldi Laddoo), festive gifting hampers, and exclusive discounts. You can opt out at any time.
• • Security & Analytics: Detect and prevent fraudulent transactions, analyze website traffic, and optimize website design for mobile and desktop users.

Your trust is our highest priority. We do not sell, rent, or trade your personal information to third parties. We only share information with third parties in the following limited circumstances:

• • Service Providers: We share necessary details (like name, address, and phone number) with delivery partners, courier services, and postal agencies to ship sweets to your location.
• • Payment processors: We transmit purchase details securely to authorized payment processors to authenticate payments.
• • Legal Compliance: We may disclose information if required by law, subpoena, or government regulation, or to protect the safety, rights, and property of Shree Kashi, our staff, or our customers.

We use cookies and similar technologies to improve functionality and understand website usage.

What are Cookies? Cookies are small text files stored on your browser or device. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device to remember you next time).

Why We Use Cookies:

• • To remember items added to your shopping cart as you browse.
• • To keep you logged into your customer profile.
• • To analyze website performance and loaded speeds.

You can manage cookie settings in your browser at any time. However, disabling cookies may limit your ability to add items to the cart or complete a purchase on our website.

We implement robust security measures, including SSL encryption and secure firewalls, to protect your personal information against unauthorized access, loss, alteration, or misuse.

We retain your personal information only as long as necessary to fulfill orders, maintain active customer accounts, address billing inquiries, or comply with financial and tax regulations (typically up to 7 years for purchase history records).

If you have questions about this Privacy Policy, wish to access or delete your stored data, or have concerns about your privacy, please contact our support team.